Delivering satisfied customers
Your after sales service is crucial to satisfying your customers and achieving the higher margins that after sales business can bring. Our after sales logistics services improve your service levels, focusing on forecast accuracy and reducing your inventory and obsolescence.
We work with you to shorten lead times and reduce costs:
- Exchange logistics - we provide warranty management, serial number validation and product exchange, reducing your administration and logistics costs
- Return logistics - we manage the logistics of your swap and repair service, improving visibility to reduce cost and improve reliability
Service parts logistics - through a network of strategic stocking locations we manage the delivery of 'mission critical' and scheduled parts to your customers, field engineers or Pick Up Drop Off (PUDO) point