Account Management Associate III - Harrisburg, PA

YOUR ROLE

As the Order Management Specialist, your objective is to coordinate any orders requiring unique business routing requirements for carrier selection and pick up dates. These actions are to ensure they are processed in an efficient and accurate manner and that delivery deadlines are met, and routing guide penalties are not incurred. This position works closely with the Account Manager, Customer and other internal team members and will leverage our WMS, SAP and customer routing portals. This position is responsible for communicating any issues impacting the timely and accurate tendering of shipments and performing any re-routing as appropriate to resolve the issue.

WHAT ARE YOU GOING TO DO?

• Major Responsibilities 
• Work as a team member, handle large quantities of information while maintaining a high level of accuracy, multi-tasking, respond to rapid change, perform duties with accuracy and with a strong degree of urgency, prioritize and perform work with limited supervision.
• Capture data from IM-First and SAP to route orders on retailer portals accurately and within SLA
• Provide support for orders with special handling, which includes providing shipment dimensions, booking appointments, routing/compliance requirements and export
• Alter orders in SAP to meet retailer routing guide requirements
• Works with carriers via email, phone and portals to schedule pick-up appointments within defined ship windows
• Ensure compliance to Retailer Routing Guides
• Effectively communicates to the client and account teams any order challenges including back orders, routing assignment failures and missed carrier pick-ups
• Evaluates transactional processes and recommends and implements improvements to processes that will improve the customer experience, internal processes, and SLAs
• Maintenance of Standard Operation Instructions (SOPs) and training of backup associates
• Support new customer or process implementations (white glove/hyper care expectations).
• Support Quality Assurance reviews with the LTL team and Security to ensure all proper checks and signoffs are adhered prior to carrier tender.
• Assist in the management and retrieval of shipping document (i.e., BOL’s)
• Assist in the investigation of post LTL shipment concerns, Routing Guide violations and questions
• Join customer calls as required or requested for critical project coordination such as NPI’s/Product
• Maintains records associated with routing transaction, prepares related reports as needed
• Handles customer inquiries and resolves orders issues with the clients and account teams. 

WHAT ARE WE LOOKING FOR?

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and meet the LMS measurement. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School or other equivalent degree.
• Excellent working knowledge of Windows based software.
• Ability to interface with numerous web-based customer portals
• Experience or ability to learn SAP applications
• Solid understanding of e-commerce and supply chain.
• Outstanding written and oral communication/presentation skills.
• High energy and self-starter.
• Well-organized, detail oriented with excellent follow through.
• Problem solver, ability to analyze situations and make decisions
• Ability to multi-task and set your own priorities to achieve success.
• Goal oriented and driven to succeed independently and within a team
• Regularly required to stand, walk, reach, and crouch for 8+ hours a day.
• Must be able to lift, push and pull up to 50 pounds.
• Must be able to maintain house cleaning best practices.
• Must be able to flex their start and end times to accommodate business need.
• This position will be regularly exposed to moving mechanical parts.
• This position will be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
• This position may be required to climb ladders

WHAT DO WE HAVE TO OFFER?
 
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
 
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
 
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
 
ABOUT TOMORROW
 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.