Returns are strategic to any eCommerce business – your returns policy has a direct impact on customer retention and loyalty. According to ‘Consumer Report: How Returns Impact Customer Retention’, 96% of US consumers believe retailer return policies directly reflect how much a brand cares about its shoppers.
Furthermore, it is important also to notice that more than 56% of consumers care about the environmental impact of returns ‘somewhat’ or ‘a lot’ — and only 20% of consumers don’t consider them at all. (Source: Loop survey – July 2022)
Returns cost 2.5 times more than an outbound transaction on average. Some industry segments, such as clothing, have the highest rate of returns (The average return rate of clothing in the US apparel market sits at 20.8%, with rates having risen by more than 50% since 2020 (source TI March 2023).
We know that return management impacts customer experience, carbon footprint and competitiveness, so we have designed scalable returns logistics solutions that help you:
At CEVA returns centres, over 90% of items are processed within 24 hours* and are ready for shipment to consumer. In addition, 95% of processed items are graded to sellable condition and are ready for re-selling and we offer additional salvage services when needed. Unrecoverable items are sent to secondary markets or recycled.
With our extensive transportation network, we handle first mile and transport of returned items to our scalable fulfilment and returns centres, covering more than 40 countries across Europe.
*CEVA Logistics figures: average within European network
CEVA offers end-to-end returns logistics solutions for eCommerce fashion and apparel brands:
With our proven expertise across Europe, we can scale this solution globally.
At CEVA, we understand that fashion moves fast. From two to six collections a year, fast returns processing provides quick shelf availability and reduces the need for discounting and sell-off. This fast pace requires a high level of logistics flexibility to handle peak seasons effectively.
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