Operational Excellence culture is embedded across all of our service offerings, be it air freight, ocean freight or contract logistics and acts as a guiding vision for our skilled workforce to deliver values for our customers. Driven by distinct requirements between freight forwarding and contract logistics operations, we have built two distinct approaches for our business process excellence (BPE) program.
In the air and ocean operations, we aim to develop a culture in the workplace that cultivates achieving high operational and quality standards to maximize our performance.
In contract logistics, we utilize the Plan-Do-Check-Act and Kaizen methodologies, standardization, and governance. The BPE program in Contract Logistics focuses on the CEVA Way principle, continuous improvements culture, and our robust Site Classification Assessment (SCA).
Within the air & ocean operations, we attain excellence through different focus area:
Two elements that make up our continuous improvement culture are our LEAN and Kaizen programs:
LEAN is implemented at every CEVA site around the world. All our supervisors undertake a week-long LEAN training course so they can implement it in their daily work and ensure each team can actively achieve several “Kaizens” per year.
“Kaizen” originally means a change for the better. Started more than 10 years ago, the program encourages staff to submit their Kaizen ideas, with the best one receiving the CEVA Global Kaizen of the Year award.