Our customer is the Netherlands’ largest premium department store with locations in seven cities, including Amsterdam, Rotterdam and The Hague, and a web store.
Offering a careful selection of the best fashion brands, designer brands and luxury products, and adhering to the highest quality standards, the retailer has been awarded the Best Omnichannel Shop in the Netherlands.
In 2008, the retailer was looking for a partner that could facilitate its ambitious growth plans, whilst maintaining its dedication to curating an inspiring and unique shopping experience. The company wanted its customers to have a premium experience, regardless of whether transactions were made in stores or online.
They found what they were looking for in a partnership with us.
The value-added services we implemented in operation help ensure a seamless shopping experience across all channels — for example, when customers purchase online, they can select a preferred order delivery time. The company also guards against out-of-stock issues by making all of its inventory available from a single pool, regardless of location.
Omnichannel fulfillment is just one area of focus. We have successfully implemented the following solutions to support its eCommerce operations:
In general, 60-80% of returned goods are “fast movers” (in-demand products), so operational processes aim to get returned products back in-store or online as soon as possible.
While the retailer’s primary goals are to deliver a leading luxury shopping experience, focus on personalization and deliver a premium shopping experience, its also committed to environmental awareness, which extends to the sustainability of its supply chain. Together, we are reducing our footprint and planning more ways to do so in the future.
turnaround time for returns
peak seasons successfully managed together
Since 2008, we’ve managed many successful peak seasons together. “The proven omnichannel solutions have supported our growth and improved the customer experience, increasing customer loyalty and order volume.” -Director of Multichannel, Technology and Supply Chain.