Omnichannel warehouses for a German DIY Retailer

From a click to a warehouse order in a second

Our customer which started out as a small DIY retailer in Germany, managing a few customer deliveries was growing quickly to become a major DIY retail company. As demands began to increase, they needed a more flexible solution to serve their rapidly growing business and meet their end customer's expectations in all places and at all times. The journey which started with just a few clicks now helps the retailer manage its huge customer orders thanks to our omni-channel warehouses.

Our customer’s business challenges

When online sales increased and customers started to expect faster delivery, the DIY retail business realised that their fixed warehouse model was inefficient, thereby slowing down its delivery to customers. The business was operating a warehouse model with fixed departures from its distribution center while operating only fixed delivery days. To respond to changing customer demands and orders, they required:

• A flexible fulfillment solution for rapid delivery of parcel services, ground transportation services and emergency shipments
• An efficient alternative to manage returns
• 24h lead time for all delivery services