A global technology company utilizes CEVA Time Critical Air Service

3/23/2023

Business challenges

The customer reached out to CEVA Logistics for a fast solution and the CEVA Time Critical team confirmed air shipping would be the fastest method; however, regular air shipping would be too slow. CEVA TIME CRITICAL air service would best meet the customer's emergency requirement and guarantee a Next Flight Out solution.

TRANSFORMATION STORY

Key actions

Within 30 minutes of the customer call, the team provided a complete and costed solution for approval. Within 5 minutes of the customer approval, the team collected the automotive parts from the shipper's location and commenced the project.

By partnering with the best global airlines, CEVA guaranteed the safe delivery of the customers' cargo within this demanding timeframe and designed a Time Critical solution comprised of hand carry/On Board Courier service, two dedicated couriers, and the border crossing into Hong Kong.

One dedicated courier managed the domestic flight between China and Shenzhen. The local team arranged border crossing into Hong Kong, followed by the second courier, who managed the international flight from Hong Kong > to Los Angeles > to El Paso.

TANGIBLE RESULTS

hours lost in production as production line remained open

100%

successful delivery at each stage of the shipment

The result was that the customer received their shipment and continued manufacturing their product, and avoided a plant shutdown. The Time Critical service was made possible by the dedicated global Time Critical team thanks to their collaborative approach to managing the safe shipment and delivery of the customer's cargo. This was achieved by their;