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Ensuring a seamless customer experience by perfect synchronisation between transportation and customs flows
A leading multi-brand car dealer based in Switzerland
PROJECT OVERVIEW
Our Customer is an independent multi-brand automotive group, founded in 2004 with a headquarters located in Switzerland. The group has offices in Switzerland, France, Germany and the Netherlands. Our customer provides a complete solution for consumers and professionals to buy or sell a new car. As part of its international development in Europe, it was looking for a solution to accelerate its international flows that require customs procedures.
Our customer's business challenges
The main challenge was to synchronise all transport and customs stakeholders. The teams were required to proactively manage any anomaly related to customs before physical arrival in Swiss customs. Last but not least, the challenge was to increase the customer experience with reliable delivery times.
TRANSFORMATION STORY
How CEVA accelerated international growth with a highly compliant and efficient logistics solution
- Management of vehicle transport and associated customs procedures
- A local customs team based in Switzerland, Hungary, Poland and Czech Republic (communication in local language) and a central contact in charge of setting up the solution, managing the performance and any major disruptions
- Proactive information transmitted to customs teams on transport as soon as orders for the transport of vehicles are received
TANGIBLE RESULTS
customs blockages
delivery times
- Anticipating document requirements before the trucks depart
- Anticipation of documentary anomalies before the truck arrival at the physical customs check point at the border
- Reliability of import customs
- Administrative time saving
- Reduction of VAT invoicing costs due to missing export declaration
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