Our Customer is an independent multi-brand automotive group, founded in 2004 with a headquarters located in Switzerland. The group has offices in Switzerland, France, Germany and the Netherlands. Our customer provides a complete solution for consumers and professionals to buy or sell a new car. As part of its international development in Europe, it was looking for a solution to accelerate its international flows that require customs procedures.
The main challenge was to synchronise all transport and customs stakeholders. The teams were required to proactively manage any anomaly related to customs before physical arrival in Swiss customs. Last but not least, the challenge was to increase the customer experience with reliable delivery times.