Our customer’s business challenges
Handling returns for high-value goods is a complex process that requires specialized knowledge, equipment, and personnel.
- Due to the massive growth in recent years, the e-retailer faced several challenges:
- On one hand, the expansion of the range and the associated increase in inbound meant that there was no longer enough handling space for in-house returns.
- On the other hand, the greater quantities and diversity of processed returns lead to extended return times, dissatisfied customers, and higher internal costs.
- Their primary requirement was to outsource the returns business to ensure ongoing growth and maximize capacity in forward logistics out of their own fulfillment center. To meet this requirement, the retailer was looking for a dynamic partner with expertise in e-returns handling, available warehousing space, and a strong focus on processing high-value items by optimizing operational costs.