Our customer is a German online retailer that sells shoes, fashion, and beauty products, and has over 50 million active users across 25 European markets. In 2009, the eCommerce provider was looking for a logistics company that could support its growth and help establish its first fulfillment center, including handling returns. Since then, the relationship has evolved into a partnership of equals.
Dedicated returns centers all over Europe
The logistics processes ensure refunds for 90% of all returned items within 24 hours
faulty items are resalable after returns process
Years of partnership