Accelerating the development of the Europe’s leading electric car subscription company in the UK

The full “phygital” Logistics solution for mobility ensured 100% visibility and reliability for end-customers

11/9/2023

Our customer's business challenges

The Group is rapidly developing its electric fleet (700 EV) which is expected to double in the next 6-12 months. in this context of fast-evolving business, Customer experience represents a key differentiator.

The company requested CEVA:

To deliver an end-to-end seamless customer experience (delivery and swap)  
To accelerate EV deployment into its fleet 
To provide cost efficiency with Business Process Automation 
To provide agility and proximity

TRANSFORMATION STORY

How CEVA has accelerated the development of business with a full “Phygital” logistics solution for mobility

Full solution set up and deployment in < 1 week
Bespoke EV mobility conversion for the new EV: fitment of black boxes (telematics units)
B2C Single car collection & delivery with an end-customer rating: 700 home deliveries/semester
B2C Vehicle swap with end-customer rating
Pickup and delivery points into our secure sites
Digital Vehicle inspection at pickup and delivery
In-life smart repair operations with digital authorization of work
De-fleeting for onward selling (includes the removal of black box fitments and imaging of vehicles)
A unique digital platform to order and track all operations and manage the authorization of work for repair

TANGIBLE RESULTS

END-CUSTOMER RATING

4.5/5

VISIBILITY

100%

One stop shop experience from new car preparation to de-fleeting 
Business acceleration with a quick to deploy solution (Cloud SaaS platform)
Reliability and end-customer satisfaction
- Quality of the repair thanks to a multi-brand experienced people into the workshops 
- Security for their vehicles whilst not being used
Cost efficiency