A leading global manufacturer of medical equipment

It is crucial for this customer to provide their customers with a quick response and regular deliveries. A flawless service is needed  to deliver the necessary  equipment without delay.

Our customer's business challenges

In the healthcare sector, poor organisation can have very serThe customer faced a range of challenges including incomplete order fulfilment, backorder issues leading to rescheduling of patient treatments, timely issue of credits for returns, lack of inventory accuracy and high costs of packaging and transportation.

The CEVA healthcare team’s solution involved implementing an aftermarket and transportation solution including SOPs for both international and domestic markets and suppliers.

Processes were  put in place to manage vendor repaired inventory

All shipments were coordinated using a full range of customer approved carriers.

A range of value-added services was introduced to cover all other outstanding areas.