Our customer designs and distributes medical and imaging equipment to hospitals and medical centres around the world.
It is crucial for this customer to provide their customers with a quick response and regular deliveries. A flawless service is needed to deliver the necessary equipment without delay.
In the healthcare sector, poor organisation can have very serThe customer faced a range of challenges including incomplete order fulfilment, backorder issues leading to rescheduling of patient treatments, timely issue of credits for returns, lack of inventory accuracy and high costs of packaging and transportation.
The CEVA healthcare team’s solution involved implementing an aftermarket and transportation solution including SOPs for both international and domestic markets and suppliers.
Processes were put in place to manage vendor repaired inventory
All shipments were coordinated using a full range of customer approved carriers.
A range of value-added services was introduced to cover all other outstanding areas.
The tangible results of CEVA’s actions have seen a picking improvement of 30%. Cross training has improved receiving rollover from 80 POs per month down to 3.
Freight Savings of over 32% have been achieved
improvement in order preparation