A Home Furniture & Furnishing retailer

Managing six global multi-channel warehouses

3/23/2023

Our customer's business challenges

The customer wanted to improve the overall customer experience and reduce costs to serve and deliver seamless implementation. Issues which needed to be addressed were long order to customer lead times and high stock depth and aging redundant lines. These areas needed to be addressed in order for the customer to meet his rapid volume growth target.

TRANSFORMATION STORY

Our key actions to meet our customer's expectations

We deployed global CEVA operations expertise to support local new site setups which meant we were able to implement service stream–specific fulfilment centers across multiple geographies for the customer.

Using standardized warehouse design and SOP blueprints through shared best practice we were able to set up seamless implementation. Our flexibility meant we could use customer and CEVA Warehouse Management Systems to accommodate regional client needs.

Our multi-channel footprint and capabilities have been implemented to fully support the customer’s online sales strategy.

TANGIBLE RESULTS

GROWTH

200%

increase on volume throughput for parcel orders within 12 months

WAREHOUSE SPACE

180,000 sqm

of total combined warehouse space across 5 countries

Through implementation of all our recommendations, the customer has seen volume throughput up 200% for parcel orders in first 12 months of operation.

The customer now operates from a combined 180,000 sq. m. warehousing footprint enabling pick and despatch of small and large home delivery orders across five countries.

Overall order lead time has been reduced from 9 days to 3 days for parcel operations.

There has been a 25% reduction in average number of weeks stock is held and there has been an overall 20% increase in product lines available for order.