Mobility and fleet management

Maximize vehicle asset utilization, enhance customer experience, and optimize the residual value of your car

WHAT WE DO FOR YOU

The automotive retail market is experiencing a huge transformation marked by digitalization and the usage economy. This major change will represent fast-growing revenue pools and opportunities for financial services providers. In Europe for example, the leasing sector currently has more than 50% market share of new car purchases, and this is forecasted to increase to 70% by 2030*. At CEVA, we power up your fleet management models by optimizing the allocation of a vehicle to an end user and delivering the required customer experience.

*Source: Transport & Environment (T&E)

OUR SERVICES

Thanks to our comprehensive range of “phygital” services, we optimize fleet placement to reduce lead times and increase access in high-demand locations. We ensure effective fleet management and de-fleeting processes to promote an optimal model mix. With our extensive physical capabilities and our open & secure technology, we provide smooth mobility journeys, effective management of multiple car lifecycles, and protection of your residual value.

At CEVA FVL, we manage demo fleets, pool fleets, company car fleets, and subscription fleets. This includes commercial vehicles (LCV), passenger vehicles (PV), internal combustion engine (ICE) vehicles, and electric vehicles (EV), as well as new and used cars.

We provide you with a one-stop-shop experience encompassing.

Vehicle fleet storage, order and inventory management.
Vehicle preparation and care: in life smart maintenance, SMART repairs, technical / tire / battery checks, data management, valeting and EV charging.
End-user collection, delivery, and swap with smart notifications along your end customer journey
End-user handover: customized to your requirements.
Systematic digital vehicle inspection to avoid disputes with your customers: exterior and interior, photos and videos. Inspection is performed at collection, delivery, arrival, and exit from the workshop.
Test drive management: management of the customer experience journey before, during and after to include customer satisfaction survey and intent to buy.
De-fleet services: Appraisal, refurbishment, and remarketing integration.
Cloud-based AI platform to manage orders, track and monitor transport movement, and inventory.
Advanced analytics to accelerate your decision-making.
End to end visibility: bookings, fleet status and utilization with a full and real-time reporting suite at VIN (Vehicle Identification Number) level.
End-customer satisfaction rating: Immediate access to your customer’s feedback.
e-POD (Electronic Proof of Delivery), e-POC (Electronic Proof of collection) and e-POS (Electronic Proof of Service) & audit vehicle handover status.

Our services are door-to-door and fully integrated with your industrial flows.

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WHAT MAKES US DIFFERENT

Seamless experience: We provide a seamless end to end customer experience with comprehensive visibility.
Engineering team: We design the best physical and digital solutions, as well as optimal transport plans.
Own Assets: Our solution relies on a wide range of strategically located assets, including vehicle distribution centers, car proximity centers, and workshops. We also have a dedicated team of Brand Ambassador Drivers, our own single-car fleet, and EV charging stations.
Open & secure technology: Our solution includes a digital platform (to order, track, manage authorization of work and monitor your activity), API & CRM connectors.
Efficient route planning: Thanks to our Smart route scheduling system, we minimize mileage, slow down depreciation and reduce wear on your vehicle, effectively manage costs, and decrease your CO2 footprint.
A large ecosystem of partners.
Transparency: Encompassing fleet inventory and activities, as well as end-customer interactions and satisfaction
Business Process Automation: All our solutions rely on industrial flow processes as well as personalization at scale, to ensure delivery of value for money and a consistent customer experience.

FACTS & FIGURES

Years of experience

Yearly

Connected to the CEVA FVL OMS

Transported in Europe

More aboutVehicle preparation, customisation and refurbishment We manage a wide range of operations to ensure your vehicles are ready for the road and safe to drive before handing over to customers in our workshops.

More aboutVehicle deliveryAt CEVA, you benefit from a full range of highly reliable “phygital” solutions whatever your vehicle sales channel. Throughout last-mile deliveries, reliability and operational excellence are guaranteed with state-of-the-art driver training and IT tools.

More aboutMultimodal transportation for new and used carsThe key success factors of these operations include agility, efficiency, and visibility. As part of our DNA, CEVA teams design complex worldwide routes to continuously optimise your vehicle shipments through green and cost-efficient robust transport solutions, integrating customs operations. To offer optimal visibility at all times, all operations are tracked by VIN and VIS.