CEVA-Logistics-Singapore
CEVA-Logistics-Singapore

Operational excellence

Driving excellence in each operation

OPERATIONAL EXCELLENCE - THE CORNERSTONE OF OUR DNA

For over two decades, we have been embracing the belief that operational excellence is not just a goal– it is a defining aspect of who we are. This commitment enables us to consistently elevate our clients' supply chain experiences.

From the very start and extending across every stage of the contract lifecycle, we deliver the highest levels of efficiency and quality, ensuring strong customer satisfaction.  

  • Our partnership with customers is built on a shared pursuit of excellence.  
  • Our strength lies in surpassing expectations while adapting services to evolving needs.  
  • Our processes are crafted to provide data-driven insights, enabling more informed decision-making. 

This philosophy is not just a concept; it's a consistent organizational commitment, embodied by dedicated teams worldwide. Our common objective? To deliver the consistent quality across the world – by forging efficient processes that ensure the accuracy and reliability of every operation, underpinning a higher overall performance. 

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ENGINEERING POWER THROUGHOUT CONTRACT LIFECYCLE

More than 900 engineers are focusing on different stages of your contract lifecycle:

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Solution Design

Approach anchored in industry best practices, supporting each stage of your project.  Innovation and sustainability guide our operations, addressing labor shortage challenges and ensuring seamless scalability.

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Implementation

Transparent communication through a stage-gated program, ensuring efficient implementation, aligned with forecasts.

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Continuous Improvement

Guided by data, we rely on LEAN and KAIZEN methodologies. We maintain the highest standards through our site classification assessment program.

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Reengineering

We re-engineer processes to elevate sustainability standards, deploy new innovations, and adjust to volume growth.

COMMITTED PEOPLE BY YOUR SIDE

People are at the heart of everything we do

Through dedicated training and inspiration, our team of 50,000 committed professionals consistently delivers: 

  • High quality service 
  • Continuous customer satisfaction 

Whether through immersive bootcamps, ongoing learning via our in-house Academy, or thanks to the strength of communities and centers of excellence, we cultivate employee engagement, facilitate best-practice sharing and nurture an innovation mindset. With CEVA Logistics, your business is entrusted to capable hands that are fully dedicated to its success. 

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CONTINUOUS IMPROVEMENT TO EXCEED YOUR EXPECTATIONS

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Striving for excellence through customer-centric metrics

At CEVA Logistics, we are committed to building customer intimacy through our performance-driven approach, ensuring every facet of our operations aligns with your expectations. We integrate technology and share data with customers to enable data-driven decision making.  

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A global framework for dynamic improvement

We harness the power of a global framework, complemented by local experts across regions, to empower both existing and new operations. Our cross-functional teams engage in Kaizen initiatives ranging from quick fixes to in-depth, transformative projects. With solutions rooted in best practices and proven successes, our objective with Kaizen approach is to keep improving, adapting, increasing profitability and satisfying dynamic customer requirements.

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Elevating quality, exceeding standards

Our Site Classification program represents our commitment to consistently deliver safety, customer experience and operational efficiency. By defining and codifying operational standards and by achieving internal certification in line with ISO Quality Standard 9001:2008, we ensure that our operations always surpass the highest quality standards.

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