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Job opportunity
Dare to grow Job reference 99465
11/6/2021

Customer Service Supervisor

Location Daventry, United Kingdom
Team Contract Logistics
Working Hours 40
Salary up to £28,000 per annum

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  

 

YOUR ROLE


This is a truly exciting opportunity to be a part of a brand-new team as we begin to support a newly implemented customer contract. As a Customer Service Coordinator you will be responsible for a small team of 2, ensuring that operational activities are effectively and efficiently met to ensure customer expectations are met.

 

WHAT ARE YOU GOING TO DO?

 

As a Customer Service Coordinator, you will be focused on leading the communication between CEVA and the customer working hard to build strong relationships. You will promote service excellence through continuous improvement and collaboration with the customer and work hard to resolve any issues relating to service delivery. You will be responsible for producing regular reports for the management team and identifying key trends and opportunities to improve service levels.

 

WHAT ARE WE LOOKING FOR?

 

We are looking for a committed and dedicated customer centric individual with a passion and flare for customer service. You will need to be an exceptional communicator with the ability to build relationships with people at all levels. You will enjoy working as part of a team but also working alone on your own initiative. Ideally you will have worked in a similar environment and enjoy the fast pace that comes with working in a logistics setting.

 

WHAT DO WE HAVE TO OFFER?

 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

 

ABOUT TOMORROW

 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

 

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates  in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for  every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.