IT
Job opportunity
Dare to grow Job reference 98647
17/4/2021

IT Customer Engagement Expert

Location Zaltbommelo, Netherlands
Team Information Technology
Working Hours 40

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us? 

YOUR ROLE


Are you the person who always ensures that key IT solutions are designed in such a way that they provide a compelling and effective solution for our customers? Would you like to use your knowledge and skills to help the company in new business wins and allow operations to successfully operate?

 

If you love logistics business and IT world and you want to act as primary point of contact between the Product Line Owner, internal business partners and external Customers on IT matters; you could be the IT Customer Engagement Expert we are looking for.

 

In this role you will maximize the added value of the IT Customer Engagement Account Management department for our internal and external Customers by building long term relationships with key stakeholders within the regions, proposing fit for-purpose IT solutions and ensuring an overall positive customer experience and operational success.

 

 

WHAT ARE YOU GOING TO DO?

 

  • Facilitate process to gather/establish high level business/product requirements, objectives and drivers, for the preparation of Project Concept Proposals, Customer Cases, and initiation documents.
  • Lead and facilitate business/product stakeholders and service providers’ conversations regarding priorities, hardware/software selection, and vendor selection.
  • Assist with development and monitoring of business/product annual operating and capital IT budgets.
  • IT counterpart of product line owners in the countries. Accountable for internal/dedicated external customer accounts, acting as customer point of contact, maintaining relationship between business and IT.
  • Has in-depth knowledge of how business/product functions, IT direction, business strategies; provides guidance and assistance in prioritizing technology needs; facilitate development of Customers digital road-maps; drives and participates in demand management process for business/product requests
  • Provide on request IT engagement process towards BD/Operations for new opportunities / business retention and development, engage key IT decisions makers to improve CEVA’s offer accuracy and time to market.
  • Provides access to technical and non-technical expertise in identifying, evaluating, and developing system solutions and procedures that are cost effective and meet user requirements.
  • Advocating for the business/product, guide projects from conception to implementation supporting both business/product and IT project teams in issue resolution. Monitoring progress via project Steerco’s.

 

Together with other IT Experts you will work closely with our Business development organization, our Contract Logistics, Supply Chain Solutions, Ground and Freight Management Business Lines and our Global IT community.

 

WHAT ARE WE LOOKING FOR?

 

  • Fluent in English
  • Bachelor's degree in IT or Business, or equivalent experience
  • 5-7 years of relevant technical or business work experience
  • 5-7 years’ experience management pre and post sales customers support
  • Consistent utilization of best practices and methodologies to ensure demand management and planning, projects portfolio management and support for customers are met.
  • Ability to understand inter-dependencies between IT and Customer or business initiatives to effectively leverage resources.
  • SWOT analysis and problem-solving competences. Proven experience implementing IT solutions and communicating with stakeholders on different levels.
  • Understanding of Customer or business functional need and operating environments.
  • Ability to review and change processes to achieve best practice standards.
  • Influence skills to gain commitment from others and foster collaboration.
  • Outstanding communication skills, both oral and written.
  • Excellent situation management and leadership in critical situation.
  • Strong attitude to build and maintain informal network inside the business organization and internal CEVA.
  • Business meetings presentation skills
  • Excellent team player.
  • Ability to travel.

 

 

WHAT DO WE HAVE TO OFFER?

 

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a competitive benefits package. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

 

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

 

CEVA Logistics is proud to be an equal opportunity workplace and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.