Customer Service Employee Roosendaal

YOUR ROLE

Are you fluent in English and passionate about delivering excellent customer service? We are looking for an enthusiastic Customer Service Representative to join our team in Roosendaal. As a Customer Service Representative, you will be the first point of contact for our customers, specifically for our English-speaking portfolio. You will be able to handle all possible issues that arise in the logistics processes in a correct manner. Using a ticketing system and phone, you will assist external customers with price inquiries, track and trace information for orders and parts, and handle complaints. You will work closely with your customer service colleagues, the order processing and transportation department, and the internal customer to ensure smooth operations.

WHAT ARE YOU GOING TO DO?

You will be working within the Customer Service team at our location in Roosendaal. In Roosendaal, we have multiple warehouses where we handle the logistics process for various clients. For this position, you will be working with an industrial client dealing with spare parts for large equipment and goods (such as aerial work platforms and cranes). You will have several direct colleagues with whom you will interact daily, but you will also be part of the larger operational team. Working hours are between 08:00 and 18:00, and a 32-hour workweek is possible.

As a Customer Service Employee, you work on:

• Building a good relationship with internal and end customers.
• Analyzing process issues and providing customers with efficient solutions as prescribed by work instructions and procedures.
• Handling inquiries and complaints correctly and promptly.
• Reporting KPIs, analyzing them, and initiating and/or implementing improvement proposals.

WHAT DO YOU NEED FOR THIS JOB?

We are looking for a professional with demonstrated experience in service-oriented tasks in a dynamic environment. With your entrepreneurial attitude and communication skills, there is no problem that cannot be solved. You are analytically strong and process-oriented, enjoying working on improvements and process optimization. Additionally, you are resilient to stress and show flexibility towards your colleagues and working hours during busy periods or vacations.

Specifically, we are looking for someone bringing the following knowledge and experience:

• A professional and friendly attitude towards customers.
• Proficient command of the English language.
• The ability to multitask effectively.
• Proficiency in working with automated systems and MS Office.

In addition, we prefer candidates who reside in the vicinity of Roosendaal and have their own transportation.

WHAT DO WE OFFER?

At CEVA Logistics there are plenty of opportunities to get the best out of yourself and your career. Besides a dynamic environment in which we achieve our goals at a rapid pace and in a result-oriented manner, we offer a position with room for fun and connection. This role can be the first step in a broad career path within our organization. The possibilities to walk your own path are endless!

In addition, we offer:

• A competitive gross salary between € 2.227,31 and € 3.153,05 depending on your work experience and level of education.
• An annual contract with a view to permanent employment.
• 30 free days (only with a fulltime employment) and the option to buy or sell extra leave;
• Profit share of max. 3% in case of positive company results.
• Good pension scheme, travel allowance and 8% holiday pay.
• A workplace where people work with passion and effort is rewarded with food trucks, a festival, and lots of cake!
• Opportunity to participate to our CEVAfit program; and
• The possibility to develop yourself by means of our CEVA Academy.

YOUR FUTURE

Apply directly via the button or contact Marjolijn Bruggeman (Corporate Recruiter) for more information at telephone number +31 (0)6 - 511 269 43 (also available on WhatsApp) or email your question to marjolijn.bruggeman@cevalogistics.com.

At CEVA, we have a driven and enthusiastic recruitment team. If you know someone who is suitable, please let us know!

Recruitment agencies: we prefer to find our own people. If we need your help, we know where to find you. #CS

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.