IT Solutions Analyst

YOUR ROLE 

The Integration Professional supports the alignment of information technology and business systems between our company and our business partners.  This includes day-to-day support, reporting, and new enhancements.  Regular interaction with our business teams, customers, vendors, and clients is required to support business relationships. Integration Professional should be able to speak to basic business processes and integrations, engage in the triage of reported system issues and requirement gathering / documentation as needed. The position is responsible for ownership and completion of support issues and deployments.  Status of open issues / assignments progress are to be updated and communicated regularly to both internal and external parties.  The Enterprise Integration Professional will develop and maintain effective working relationships with partners, related business teams and WW IS teams.

WHAT ARE YOU GOING TO DO?

• Ability to communicate clearly in English, written and oral
• Knowledge on MS Office systems (Word, Excel, Visio, PowerPoint)
• Experience in working in an onsite-offshore model is desirable.
• Experience in supply chain systems and operation including forward and reverse logistics
• Experience in EDI/XML/API support utilizing Seeburger
• Knowledge of communication protocols, FTP, SFTP AS2, HTTPS.
• SAP SD/MM/PP experience a plus
• Ability to bridge the gap between the business and technical teams.
• Ability to take management's direction and needs from concept to reality.
• Ability to communicate effectively with customers, other departments, and management.
• Skilled in assisting partners with support and business/integration needs, simple ecommerce business models and dealing with partner ambiguity and pressure.
• Ability to ascertain a partner's technical and business needs.
• Ability to coordinate multiple support activities simultaneously.
• Experience with proactive monitoring activities
• Ability to manage critical issue resolution utilizing multiple internal and external resources as needed.
• Ability to be involved in UAT, QA and support activities including afterhours and weekends as required
• Working experience in Logistics is a plus.
• ITIL knowledge / practices is a plus
• Fluent in English.

Minimum:

• Bachelor's degree in IT related Field
• Minimum 3 years external related experience or 2 years of CLS related experience. Minimum of two years working in an analyst position
• Minimum 1 year of experience supporting the Supply Chain industry.

WHAT ARE WE LOOKING FOR?

• Ability to communicate clearly in English, written and oral
• Knowledge on MS Office systems (Word, Excel, Visio, PowerPoint)
• Experience in working in an onsite-offshore model is desirable.
• Experience in supply chain systems and operation including forward and reverse logistics
• Experience in EDI/XML/API support utilizing Seeburger
• Knowledge of communication protocols, FTP, SFTP AS2, HTTPS.
• SAP SD/MM/PP experience a plus
• Ability to bridge the gap between the business and technical teams.
• Ability to take management's direction and needs from concept to reality.
• Ability to communicate effectively with customers, other departments, and management.
• Skilled in assisting partners with support and business/integration needs, simple ecommerce business models and dealing with partner ambiguity and pressure.
• Ability to ascertain a partner's technical and business needs.
• Ability to coordinate multiple support activities simultaneously.
• Experience with proactive monitoring activities
• Ability to manage critical issue resolution utilizing multiple internal and external resources as needed.
• Ability to be involved in UAT, QA and support activities including afterhours and weekends as required.
• Working experience in Logistics is a plus.
• ITIL knowledge / practices is a plus

On-call

• May be asked to provide secondary or tertiary support during weekends / holidays
• Readiness to provide support to the team lead and primary support associate to address the overflow.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.