Job opportunity
Dare to grow Job reference 515782

Business Process Excellence Manager

Location Houston, Texas, United States of America
Working Hours Day Job

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?



Coordinate and manage the CEVA CLL operations affecting Global Supply Chain per origin/destination region. The operational manager will provide managerial leadership to CLL control tower team executing global supply chain activities.



  • Supplier management & performance (origin)
  • Freight Management – air, ocean, ground
  • Carrier / Forwarder Management and Performance
  • Event Disruption
  • Crisis Management
  • Milestone Management
  • Review ocean delays with associated reason codes and work on diversions
  • Lead the review of rejected carrier bookings and create alternative plans leveraging BI / Dashboard tools
  • Understand gaps within the ocean network (equipment, blank sailings, capacity)
  • Assess spot buy process and analyze trends to reduce spend
  • Present valuable market insight to forecast market issues
  • Ensure continuous improvement of product cycle times through analysis of service time expectations versus actual cycle time performance, identify the root cause of problem areas and implement effective solutions
  • Improve margin by identifying “scope creep” for additional accessorial services provided to the customer outside the terms of the original customer contract and negotiating with the customer for reimbursement of the additional costs
  • Oversee and coordinate the implementation of global ocean projects to ensure customer expectations are exceeded (i.e. MGOB changes, transit time analysis)
  • Evaluate, define, recommend and implement systems and processes that streamline and improve on-time service delivery and data integrity
  • Develop continuous improvement methodology and implement and utilize (KPI’s) key performance indicators to drive and quantify cost optimization while maintaining quality service and customer satisfaction, including carrier o- time performance, origin & destination dwell, plus ad-hoc requests
  • Review and evaluate P&L performance
  • Ensure compliance with corporate policies and guidelines, and all applicable laws and regulatory guidelines



Education and Experience:

  • Bachelor’s Degree in Business, International Business, Transportation, Logistics, Supply Chain Management or a related degree required
  • Master’s Degree preferred
  • Minimum ten years working in transportation, freight forwarding, logistics or supply chain management required
  • Minimum ten years industry experience preferred
  • Minimum seven to ten years in a supervisory role required


  • Extensive expertise and knowledge of transportation, logistics and supply chain operations management, operations, products and services
  • Worldwide market knowledge and commercial understanding
  • Requires above average communication skills with the ability to relate to people at all levels of the organization, and to work effectively with managers and customers
  • Ability to forecast and plan over a 0-3 year time span
  • Experience with, or ability to understand, commercial implications of solutions proposed, potential areas of risk and methods to limit liabilities
  • Experienced in financial management (P & L, balance sheet, forecasting, and budgets) to effectuate return on investment
  • Proficient in project management methodologies with a focus on managing solution driven strategy plans to achieve goals
  • Uncompromised integrity
  • Must be able to read, write and speak English fluently
  • Ability to communicate and interact effectively with multi-functional and diverse backgrounds
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports, business correspondence, and procedure manuals



With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.



We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.