Meeting
Job opportunity
Dare to grow Job reference 513766
25/1/2023

Customer Service Professional (Air)

Location Torrance, California, United States of America
Working Hours Day Job

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?

 

Salary Pay Range : $58,841 to $83,933.00

 

YOUR ROLE

Responsible for providing or overseeing customer service, coordinating responses to requirements and concerns, ensuring standards are adhered to for customers using entry to more advanced professional and technical knowledge on a broad range of customer service policies, programs and practices.   Focus is with external and end customer contact.  More senior employees may serve as a lead to others on a day-to-day basis.

 

WHAT ARE YOU GOING TO DO?

  • Overseeing or reviewing, completing and processing various degrees of documents and database regarding quoting, tracking, tracing, delivery and billing of products and services to customers
  • Providing basic to more specialized analysis of customer service operations, such as success rates, problem resolution, resource requirements, billing and related areas
  • Establishing effective relations with internal and external customers to identify opportunities, resolve problems, and provide services according to global policies, programs and practices
  • Providing feedback and guidance, responding to customer inquiries regarding procedures, details/specifications in relation to shipments, invoices, ensuring the appropriate fees applies, payments and assisting in the resolution of problems; assists with receiving customer feedback and coordinating resources and responses as required
  • Analyzing and reviewing operations, results, feedback and related customer service information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management
  • Ensuring the accuracy of more standard to very complex customer service documentation through audits, queries, and operational reviews; works with teams to resolve discrepancies
  • Assisting with developing customer service or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management; may develop and manage areas that are moderate in scope or impact
  • Interpreting and applying department policies and procedures and assists with applicable laws, rules, and regulations; ensures process and operations compliance and receives guidance within these areas as needed

WHAT ARE WE LOOKING FOR?

Education & Experience

  • College, professional or university degree in supply chain, business administration or related functional area or equivalent education and experience is often accepted
  • Typically require less than two years of professional experience in air/ocean processes and requirements, intermediate roles typically require at two to five years of experience and more senior roles typically require at least five years of experience including experience with specialized or technical programs or operations. 
  • General to advanced professional knowledge of customer service in the industry.
  • Understanding, interpreting and applying department policies and procedures and laws, rules, and regulations within customer service area.
  • Reviewing, completing, developing and analyzing information.
  • Serving as a team member and the development and management of projects.
  • Excellent relationship, consulting and negotiation skills. 
  • Operating in a both a team and individual contributor environment.
  • Communicating with co-workers to provide and receive direction.

 

WHAT DO WE HAVE TO OFFER?

 

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

 

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

 

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.