Job opportunity
Dare to grow Job reference 506924

Supply Chain Operations Analyst I

Location Houston, United States of America
Working Hours Day Job

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?



Oversees daily operations within the control tower.  Ensures SOP alignment to customer expectations and CEVA agreed standards of performance. Responsibility includes training and coaching of client’s vendors & carriers to ensure performance objectives.  Monitor the regional operational (air, ocean) teams in executing all global activities, transport and forwarding, origin consolidations and 3rd party carrier management. Ensure delivery of correct and timely follow up, booking and event management incl. timely escalation of issues.  Central communication and comprehensive supply chain disruption/crisis management. This role is responsible for training and management of client orders and vendors to ensure successful origin global order, event and SOP compliance. This position also supports optimizing productivity levels, continuous improvement and cost control initiatives. 




  • Effective and efficient communications with all stakeholders
  • Manage disruptions and crisis that present risk to the supply chain
  • Monitor KPIs and continuous improvement opportunities
  • Ensure adherence to established work standards and work processes
  • Ongoing onboarding and training of vendors SOP and systems use
  • Induct and train vendors, both initial and ongoing
  • Implement changes to processes or policies as determined by the process owners
  • First point of contact for all operational issues with the customer
  • Track compliance performance of 3PL providers and carriers
  • Support the preparation of periodic reporting, monthly reviews and quarterly business reviews
  • Support contract/account manager to ensure quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
  • Suggest corrective actions as necessary to prevent / address issues as they arise




Education and Experience:

  • Equivalent of a Diploma or higher in business management or Supply Chain Management. Freight Forwarding experience and a thorough understanding of global transport logistics (air/ocean/ground
  • 1-year operational experience in Freight forwarding logistics and International Supply Chain Management
  • Must be versed on safety and compliance issues
  • Advanced understanding of Supply Chain Management concepts and logistics processes
  • Knowledge of transportation/warehouse management systems



  • Bachelor’s degree in International Trade, Logistics or Commerce
  • Multilingual candidates a plus – specifically English, Mandarin
  • Experience CEVA and Supply Chain Solutions and the systems deployed, especially Matrix SCM and Infor Nexus
  • Advanced knowledge of office products, Excel, PPT, Word, Visio



  • Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Understanding of operating processes and capabilities, business process standardization and enabling technologies



  • High degree of logic, initiative, self-organization and creativeness
  • Proven ability to get things done, conceptual thinker and team player
  • Highly developed written, verbal, and inter-personal skills to manage and motivate
  • Strong situational analysis and quickly solve problems
  • Ability to analyze complex problems and develop appropriate solutions.





With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.


We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.


It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.



We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.



CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.