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Job opportunity
Dare to grow Job reference 435461
18/9/2022

Senior Technical Training Specialist

Location Plainfield, United States of America
Team Ecommerce

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?  

YOUR ROLE

 

As a Senior Technical Training Specialist, you will prepare and implement technical training courses, job aids, and other supporting materials related to the operation and administration of the Shipwire platform and related tools used by the organization (Jira, SharePoint, Confluence, etc.). You will collaborate with various stakeholders from across the Shipwire ecosystem as you develop and deploy learning and reference content. You will develop training content for delivery by means of instructor-led training (both in-person and virtual), eLearning modules, videos, job aids, documentation, and blended learning modalities. You will be responsible for adapting the training material to suit the roles and responsibilities of teams across the organization. You will also play a key role in the onboarding of new Shipwire associates and affiliated partners. You have a strong technical background in training and have a penchant for teaching others. You must possess exceptional problem-solving skills, a strong work ethic, show initiative, demonstrate self-determination, and exhibit solid communication skills. Telecommuting options are available per department need, the home location of this position will be determined based off the incumbent's location. 

 

WHAT ARE YOU GOING TO DO?

 

  • Organize, facilitate, and deliver technical training globally using various delivery modalities.
  • Prepare training and reference materials for consumption via various mediums such as webinar, ILT, VILT, eLearning, videos, blended learning, simulations, micro-learning, and written content delivered via SharePoint, PDF, and similar methods.
  • Establish metrics and tracking mechanisms to build accountability, assess training effectiveness, measure results, evaluate trends, and optimize the impact of training and development programs that will drive productivity, increase morale and engagement.
  • Coordinate with various stakeholders including Product Management, Engineering, HR, Sales, Implementation, Customer Service and Marketing on Shipwire product features, bugs, enhancements, and roadmap items.
  • Conduct needs analyses by meeting with the business leadership to identify gaps and propose effective solutions that build on employee competencies within the business.
  • Manage technical knowledgebase including how-to articles, known issues, bugs and workarounds
  • Other projects as required by Manager

 

This is not a complete listing of the job duties.  It’s a representation of the things you will be doing, and you may not perform all these duties.

 

WHAT ARE WE LOOKING FOR?

 

  • Bachelor’s degree in Training and Development (or similar field) or equivalent experience
  • 3+ years of technical training experience, preferably with a SaaS company
  • Experience with learning development tools and delivery solutions (e.g., Articulate 360, RISE, Captivate, Camtasia, Snag-It, SharePoint, LMS systems, etc.)
  • Experience delivering engaging and interactive training programs using online conferencing tools such as MS Teams, Zoom, etc.
  • Ability to thrive in fast-paced environment
  • Good technical documentation skills
  • Ability to analyze and drive operational efficiency and improvements
  • Passion for providing exemplary customer service
  • Eager to learn new technologies
  • Professional communication skills, both verbal and written
  • Self-motivated and proactive in performing duties
  • Attention to detail
  • Team player
  • Able to travel to deliver training on-site if necessary

 

PREFERRED SKILLS

  • Professional certifications in learning and development (CPTD, APTD, etc.)
  • Experience working with eCommerce and supply chain services

 

WHAT DO WE OFFER?

 

  • Medical, Dental, Vision Available Upon Start Date
  • Employer Matched 401(k) + Immediately Vested
  • Paid Time Off (PTO) + Sick Days
  • Tuition Reimbursement & Career Development
  • A Company Culture Rich in our Vision and Values with an Open-Door Policy
  • Company Observed Holidays
  • Discount Programs that include Wellness, Technology, Retail, and more!

 

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.