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Job opportunity
Dare to grow Job reference 121629
24/6/2022

Account Manager (eCommerce) - Carol Stream, IL

Location Carol Stream, United States
Team Contract Logistics, Support Functions, Ecommerce

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

 

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?  

 

YOUR ROLE 

Develops and manages programs for key assigned accounts. Essential to this role is the ability to work independently and oversee key account activities and responsibilities within the assigned account base.  The primary focus is the overall customer experience, being the customer advocate by driving solutions, as well as responsibility for all aspects internally, including financial performance. 

 

 

WHAT ARE YOU GOING TO DO? 

  • Management of contracts, including Statement of Work per client 

  • Maintenance of account revenue and profit goals established for the account 

  • Identify opportunities for new revenue and growth 

  • Coordinates and drives issue and opportunity resolution through problem solving skills and investigative work 

  • Coordinates the involvement of company personnel, including support, service, and management resources in order to meet account performance objectives and customer expectations 

  • Monitor and report KPI’s  

  • Plan and conduct regular business reviews and meetings 

  • Manage the client relationships at the tactical level 

  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. 

  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis to ensure continuous improvement to customer program.   

  • Engages with Operations and any other contributing support teams to execute new opportunities and program enhancements 

  • Document and prepare summaries, action list, meeting notes to maintain a client history and progressive agenda to maintain momentum in account performance, resolutions and growth 

 

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. 

 

 

WHAT DO WE OFFER?  

  • Medical, Dental, Vision Available Upon Start Date 

  • Employer Matched 401(k)  

  • Paid Time Off (PTO) + Sick Days 

  • Tuition Reimbursement & Career Development 

  • A Company Culture Rich in our Vision and Values with an Open-Door Policy 

  • Company Observed Holidays 

  • Discount Programs that include Wellness, Technology, Retail, and more! 

 

 

ABOUT TOMORROW  

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.  

 

 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.