Job opportunity
Dare to grow Job reference 109600

Systems and Process Specialist

Location Houston, Texas, United States
Team Air Freight
Working Hours Day Job

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  



In this role, you will support compliance to usage of Operational systems and respective enhancements, support Station Process (including inherent policies and procedures) compliance and improvements and be the direct link between the BL and end users




  • Understand current levels of compliance to Operation processes and systems usage and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps.
  • Regular briefing on station process compliance to Regional BL leaders and have them enforce actions if required.
  • Understand current levels of compliance to Station Process (including inherent policies and procedures) and enforce it by providing specific coaching and defining actions (together with the sites) to close existent gaps.
  • Provide clarification to end users in regards to Station Process and Operational Systems, answering specific queries, sharing good practices and communicating changes and new developments.
  • Provide specific training, based on the end users need (based on global training modules).
  • Identify improvement opportunities in the operational systems, assess changes proposed by the end users and create (or review) change request.
  • Submit and discuss CR with the BL at Regional and Global level (and eventually with IT). Follow-up respective implementation.
  • Identify improvement opportunities in the SP, assess changes proposed by the end users and create (or review) change request.
  • Submit and discuss CR with the BL at Regional and Global level. Follow-up respective implementation.
  • Responsible for UAT, help develop test scripts and provide pro-active feedback to the IT organization.
  • Create local WI – SP and System - upon approval of the CR / Exception from the Global Team or for the WI already defined as ‘local’ in the SP, to explain how the specific tasks are to be performed by the end user.
  • Support the creation of global WIs, if required by the BL Global team.
  • On request, support Business Implementation / BD in regards to customer implementation, to evaluate specific process / systems requirements.
  • Establish efficient two way communication between the BL (Regional and Global) and the end users – sharing the processes, news, and training, with the users and highlighting to BL the issues, risks, suggestions for improvement from the end users.





Education and Experience:

  • BA/BS – Supply Chain, Engineering, Management, Administration
  • Min. 5 years’ experience in operations (end user of SP and operational systems) – Air or Ocean, or both, of which min 2 years with CEVA / 2 years of OFS experience



  • Very good knowledge of Air and/or Ocean operations
  • Excellent knowledge of specific Air or Ocean processes and related tools
  • Full understanding of Matrix OFS functionalities on all modules
  • Full understanding of other Operational Systems, e.g. Navigator, One View, OneSan, EDI processing, etc.
  • Proven coaching capabilities at desk level
  • Good training skills
  • Good knowledge of local laws and regulations, related to Air & Ocean operations
  • Leadership skills and ability to motivate and develop individuals and teams
  • Good problem-solving skills
  • Good financial understanding- controlling
  • Training experience – proven experience training small groups Change management knowledge and experience
  • Ability to influence change at senior management level
  • Knowledge and experience with process engineering and improvement methodologies.



  • Good communication skills in English
  • Ability to explain technical topics to management as well as to users
  • Profound ability to interpret and analyze documents and procedures
  • Active listening
  • Influencing skills
  • Hands-on mentality
  • Team spirit
  • Being result oriented, highly motivated, yet pragmatic
  • Logical, structured thinking
  • Instructional – ability to deliver training in engaging way
  • Willingness to learn
  • Good presentation skills
  • Good analytical skills
  • Additional language skills





With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.


We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.


It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.



We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.




CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.