Job opportunity
Dare to grow Job reference 108998

Business Development Support Administrator-Rwanda

Location Kigali RWA, Rwanda
Team Business Development
Working Hours 40

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  




Your mission will be to provide decisive support of Outdoor and Indoor

Sales team with the aim to optimize efficiency and effectiveness of sales

team and service delivery to clients


  • Prepare customer presentations, organize meeting
  • Initiate meetings/visits or calls for the clients and other stakeholders for Ceva’s sales representatives,
  • Prepare offers and that you will follow-up them together with pricing
  • Ensure service timelines are adhered to internally by pricing, billing, customer service and operations team
  • Prepare sales related analysis and internal statistics for different stakeholders,
  • Allocate prospects and leads across assigned sales executives(jointly with BDM)
  • Prepare customer SOP and ensure smooth handover to product

and operations

  • Serve as a liaison between the sales, product and customer service departments
  • Manage your customer portfolio base on all points customer service, including the facilitation of communication between the customer and internal departments
  • Maintaining a solid customer relationship, where you monitor progress, maintain an overview, and communicate this with the customer
  • Signaling deviations regarding the service level and adherence to
  • SOP’s and the timely intervention in case of problems
  • Continuous improvement of department.
  • You also participate in projects aimed at improving the organization and our processes.
  • Preparing various reports, including regular business review with


  • Follow up on all action point and ensure successful closure
  • Any other duty assigned by the BDM




  • Minimum 3 – 5 years local experience in a Customer Service or Operations role, within a freight-forwarding environment
  • Sound operational knowledge in Import / Export, Air & Ocean Processes , and requirements.
  • Developed problem solving and interpersonal skills
  • Excellent written and oral communication
  • Ability to multi-task and prioritize / as required
  • Basic to Intermediate knowledge level of MS applications (Outlook,
  • Word, Excel, Windows, PowerPoint)



With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role




We value your professional and personal growth. That is why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.


As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.