Ashby de la Zouch, UK, 8 June, 2016: CEVA Logistics, one of the world’s leading supply chain management companies today announced that it has been awarded a new five year extension to its UK contract with high-end domestic appliance manufacturer, Miele.
The contract, worth $5.5 million per annum, extends a partnership between the two companies which commenced in 2004 and covers a wide spectrum of delivery functions. A two man, white glove home delivery service to the room of a customer’s choice, minor installation and introduction of product functionality as well as removal of old machines are included in the contract.
CEVA provides Miele with a full suite of back-office services including the booking in of all home deliveries to customers which can be up to 1,000 per week.
“Our aim in providing this service to Miele is very simple”, states CEVA’s Executive Vice President UK, Ireland and Nordics, Michael O’Donoghue: “We wish to offer them the most professional white goods delivery service in the market.”
Over the last 11 years the partnership between the two companies has changed and grown considerably as Miele moved from being a retail only business to a full retail and home delivery service. Through introducing new initiatives throughout the time they have worked together CEVA has supported Miele’s business objectives and future growth plans.
Miele is able to measure the success of the contract through a newly developed bespoke KPI suite especially developed for them, with enhanced customer surveys and the use of Net Promoter Scores to measure the customer experience.
Adds David Pearce, Miele’s Supply Chain Manager: “Miele are delighted to extend our longstanding relationship with CEVA. Having been through an extensive tender process we are confident that the new initiatives being implemented will enhance the customer experience for retail deliveries and home deliveries, and will form a major part of our plans for a successful future.”
Eight additional Miele liveried trucks will be entering the CEVA fleet to support the new contract, along with the use of PC tablets by drivers for proof of delivery, customer demonstration and vehicle tracking.
For more information contact:
Global Marketing and Communications Manager, CEVA
T: +44 330 587 7118
Cathy Howe email@example.com
+44 20 8941 5381
CEVA - Making business flow
CEVA Logistics, one of the world’s leading non-asset based supply-chain management companies, designs and implements industry leading solutions for large and medium-size national and multinational companies. Approximately 41,000 employees in more than 160 countries are dedicated to delivering effective and robust supply-chain solutions across a variety of sectors where CEVA applies its operational expertise to provide best-in-class services across its integrated network. For more information, please visit www.cevalogistics.com.
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