robot assembly line in car factory
Case studies

A manufacturer of spare auto parts

Ensuring distribution of spare parts to 563 dealerships.

PROJECT OVERVIEW

To assist this manufacturer located in Poland, we called on the CEVA Logistics team based in Bielosko-Biala.

The task involved developing precision logistics in order to distribute spare parts throughout Central Europe – Poland, Austria, the Czech Republic, Slovakia and Hungary. This represented a volume of goods totalling 305,450 kg per month requiring regular supplies.

Our customer's business challenges

Of the total volume of parts distributed, 206,130 kg/month were intended for export. Our customer was able to count on our skills to organise the distribution and shipping operations while managing the Customs formalities. The task comprised multiple elements

  • The volume of the goods.

  • Management of the equipment and marketing accessories.

  • Organisation of complaints and reverse logistics.

TRANSFORMATION STORY

Our key actions to meet our customers' expectations

There are very few returns and the general level of satisfaction has far exceeded our expectations. 

None of this would have been possible without the dedication of our teams across Poland.

By pooling our know-how, we were able to achieve  a truly tangible result.
 

Beautiful panoramic aerial drone sunset view to Warsaw city center with skyscrapers and Swietokrzyski Bridge (En: Holy Cross Bridge)

TANGIBLE RESULTS

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SATISFACTION
99.89%

service level obtained

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SATISFACTION
0.19%

complaints indicator

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