Essential processes that provide maximum value from your returns
Our best-in-class processes make Smart Recovery the ideal way to process used, unused and defective returned products. It realises maximum value from your returns, while saving costs and time.
Implementing an effective returns process has never been more important:
- as product life-cycles reduce, returns have to be back in circulation quickly to avoid significant obsolescence costs.
- returns under warranty are rising, with the producer carrying a significant part of the costs.
- returns are volatile by nature, which can greatly strain your resources.
- the quality of repair and timely return of the products has a huge effect on customer satisfaction.
Our services are built around quality, speed and technical knowledge, offering flexible processing of any volume of products, including multiple products simultaneously. They are reliable and proven, while delivering a tailor-made, cost-effective solution:
Efficient operations
Our LEAN methodology, process benchmarking and process optimizations (including screening, reconditioning and defective warehousing) ensure your processes are efficient, lead times are short and you avoid over-processing.
Optimal inventory
More predictable returns and on-demand recovery means you can optimize your inventory levels.
Short turnaround time
We continuously assess supply chain and process improvements in the return flow to minimize turnaround times and maximize product availability.
Safeguarding quality
Our standardization and quality programs reduce errors and allow you to resolve more issues with products first time.
Tailored to your needs
You can assemble a solution to meet your specific supply chain needs from our modular, proven, best-practice building blocks. This gives you the benefits of:
- Zero Defect Start-Ups - getting every project off to a great start
- LEAN philosophy - eliminating waste, inflexibility and variability
- Global Standard Metrics - providing the measurements that help you manage effectively
- Standardized Solutions - reducing risk and increasing productivity
The Smart Recovery services are grouped into three categories:
- Core services - everything you need for a basic service, with the compliance and cost-effectiveness you require
- Extended services - optional services that complement the core services
- Support services - additional services from our broad portfolio that provide value in other areas of your business
