Service and pricing that brings you competitive advantage
As a global provider of home delivery services, CEVA has the design and operational expertise to provide the solution you need, fully integrated with your supply chain.
We work with many leading companies, delivering a range of services including:
- operating home delivery service centers
- managing customer orders from source to home
- operating central warehouses
- providing necessary technology for visibility and control
- transportation from source to final delivery
- managing reverse flows and value-added services
By combining proven modules of these specific services, we can ensure that your supply chain is optimized to provide the right service at the best possible cost.
When we deliver on your behalf we are acting as your brand ambassador. That's why our Smart Home solution is built on a Perfect Delivery concept, assuring delicate handling of your product and respect for your customers' property. It offers different service levels, according to your preference:
- to the home - delivery or collection by appointment to or from the first dry place
- room of choice - delivery or collection by appointment to or from the room of choice, two-man delivery including one flight of stairs
- 'white glove' - delivery or collection by appointment to or from the room of choice with a menu of value added in-home services, including:
- packaging removal
- light assembly
Delivering your promises
- dedicated and shared networks
- cost-effective solution for the required service level
- fewer returns
- professional service center
- proactive communication
Excellent customer experience
- convenient appointments
- Perfect Delivery concept
- fully trained, uniformed crew
Flexible and consistent
- punctual, fast and reliable
- fully scalable model with the flexibility to meet your specific service obligations
Supported by the latest technology
Our CEVA Smart Home solution is backed by best-in-class IT systems that provide your customers with track and trace capability and options to set alerts during specific deliveries.
Our expert home delivery team is available to help, analyze and evaluate your needs. After implementation, they manage the process on a daily basis, always in the spirit of Operations Excellence.
Tailored to your needs
You can assemble a solution to meet your specific supply chain needs from our modular, proven, best-practice building blocks. This gives you the benefits of:
- Zero Defect Start-Ups - getting every project off to a great start
- LEAN philosophy - eliminating waste, inflexibility and variability
- Global Standard Metrics - providing the measurements that help you manage effectively
- Standardized Solutions - reducing risk and increasing productivity
The CEVA Smart Home services are grouped into three categories:
- Core services - everything you need for a basic service, with the compliance and cost-effectiveness you require.
- Extended services - optional services that complement the core services.
- Support services - additional services from our broad portfolio that provide value in other areas of your business.