Delivering satisfied customers
The quality of your support service is crucial to satisfying your customers and making sure that you grow with them. Maintaining the uptime of your equipment on your customers' premises relies on a robust and responsive after-sales supply chain.
Our after-sales logistics services improve your service levels, focusing on forecast accuracy and reducing your inventory and obsolescence.
We work with you to shorten lead times and reduce costs:
- exchange logistics - we provide warranty management, serial number validation and product exchange, reducing your administration and logistics costs
- return logistics - we manage the logistics of your swap and repair service, improving visibility to reduce cost and improve reliability
- service parts logistics - through a network of strategic stocking locations we manage the delivery of 'mission critical' and scheduled parts to your field engineers